Processing time

Moelian products are handmade, in small batches. Please allow 1 to 5 days for production.

Though the time we need for some products varies. In case of special orders (custom, personalized, large quantities etc.) the customer will be informed about the processing time accordingly.

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Shipping to Greece

Shipments are made via Elta Courier with delivery to your door within 1 - 3 Business Days 

or Pick Up from the nearest Elta store in 2 - 5 working days, for remote areas.

Shipping cost to Greece

€ 3.00 per order. Cash on delivery € 5.00 per order.

Free shipping for orders worth € 25.00 and over.

For Cash on Delivery orders worth € 35.00 and over.

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Shipping to Europe

Shipments are made via Elta postal services ( standard shipping) with delivery within 4 - 9 Business Days, 

or DHL (express shipping) with delivery within 1 - 3 Business Days.

Shipping cost to Europe

Standard shipping € 5.00 to € 8.50 per order.

Express shipping € 6.00 to € 14.00 per order.

Free standard shipping for orders worth € 59.00 or more.

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Shipping to USA

Shipments are made via Elta postal services ( standard shipping) with delivery within 6 - 10 Business Days, 

or DHL (express shipping) with delivery within 2 - 4 Business Days.

Shipping cost to USA

Standard shipping € 7.00 to € 9.50 per order.

Express shipping € 11.00 to € 17.00 per order.

Free standard shipping for orders worth € 59.00 or more.

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Shipping to Rest of the world

Shipments are made via Elta postal services ( standard shipping) with delivery within 5 - 12 Business Days, 

or DHL (express shipping) with delivery within 3 - 6 Business Days.

Shipping cost to Rest of the world

Standard shipping € 8.00 to € 9.50 per order.

Express shipping € 16.00 to € 22.00 per order.

Free standard shipping for orders worth € 59.00 or more.

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Estimated shipping times

• Greece: 1-3 business days

• Europe: 2-9 business days

• North America: 3-14 business days

• Australia, New Zealand and Oceania: 7-15 business days

• Asia Pacific: 7-15 business days

• Latin America and the Caribbean: 7-15 business days

• North Africa and the Middle East: 7-15 business days

We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

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Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We gladly accept returns and cancellations

Contact us within: 5 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

Please contact us if you have any problems with your order.

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The following items can't be returned

Because of the nature of these items, unless they arrive damaged or defective, we can not accept returns for:

• Custom or personalized orders

• Perishable products (like food or flowers)

• Intimate items (for health/hygiene reasons)

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Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.